Lutisse | Clear information about memberships, credits, payments and consumer rights
Lutisse offers time-limited premium memberships and optional credit packs. Memberships provide access to the features described below for a fixed period; credits are a separate in-platform balance used for optional virtual items and other eligible credit-based features. Please review the benefits, duration and total payable amount before completing any purchase.
Each membership is purchased for a fixed period. The prices below are the total payable amounts shown on the Lutisse website, including the displayed 22% VAT. Any different tax treatment applicable to a customer will be shown before payment confirmation.
| Membership | Access | Base price | Total incl. VAT |
|---|---|---|---|
| Blush | 25 days | €101.00 | €123.22 |
| Velvet | 45 days | €191.00 | €233.02 |
| Muse | 65 days | €291.00 | €355.02 |
| Elite | 90 days | €401.00 | €489.22 |
Blush — 25 days
Unlimited chat; video chat access; see who liked you; live notifications; 2,000 bonus credits; 3-day profile boost.
Velvet — 45 days
All Blush benefits; offline messages; 5,000 bonus credits; 7-day profile boost.
Muse — 65 days
All Velvet benefits; private-photo feature; unlimited likes; 8,000 bonus credits; 14-day profile boost.
Elite — 90 days
All Muse benefits; Audio Chat Access; 10,000 bonus credits; 30-day profile boost.
Membership features are available subject to the technical conditions of the platform and any feature-specific requirements disclosed before purchase. A membership does not guarantee that another member will respond or agree to interact.
Credit packs are separate from membership access. They do not extend the duration of a membership. Credits can be used for eligible optional features, including sending virtual gifts. The credit cost of each gift is displayed before the user chooses to send it.
| Pack | Included credits | Base price | Total incl. VAT |
|---|---|---|---|
| Spark | 1,500 credits | €55.00 | €67.10 |
| Charm | 3,500 credits | €110.00 | €134.20 |
| Prestige | 5,550 credits | €170.00 | €207.40 |
Spark: 1,500 credits; Sending gifts; 100 messages.
Charm: 3,500 credits; Sending gifts; 200 messages.
Prestige: 5,550 credits; Sending gifts; 300 messages.
Credits are digital units for use within Lutisse only; they are not cash, electronic money or a transferable monetary balance. Any rules on credit expiry, unused balances and eligible purchases are governed by the applicable Terms & Conditions and must be disclosed at the point of purchase.
All Lutisse membership and credit-pack purchases are one-time payments. There is no automatic renewal or recurring subscription charge. A further payment is made only when the user actively selects and authorizes another purchase. The selected membership expires at the end of its stated access period unless a new membership is purchased.
Because there is no automatic renewal, users do not need to cancel a recurring payment. Users may stop using Lutisse or request account deletion at any time. Stopping use or deleting an account does not automatically reverse a completed purchase; statutory cancellation and refund rights remain unaffected.
5.1 EU consumer withdrawal rights
Where applicable, consumers in the European Union generally have a statutory 14-day withdrawal right for distance contracts. The availability and consequences of withdrawal depend on the legal classification of the purchased product or service, whether performance has begun or been completed, and the express consents and acknowledgements obtained during checkout. Nothing on this page limits rights that cannot lawfully be excluded.
5.2 Immediate access to digital features
Purchased digital features are generally activated promptly after successful payment. Where required by law, Lutisse will request the user’s express consent to begin performance during the withdrawal period and any separate acknowledgement necessary for the lawful loss of a withdrawal right. Merely accessing or partially using a service does not, by itself, remove all statutory consumer rights.
5.3 Refund requests
Users may contact contact@lutisse.com to request a refund or report a billing problem. Please include the account email, transaction date, amount, product purchased and a short explanation. Refunds may be appropriate for duplicate charges, verified unauthorized transactions, services not supplied, unresolved technical failures, or other circumstances required by applicable law. Requests are assessed individually under the applicable legal rules and the Terms & Conditions.
For faster investigation, users are encouraged to contact support promptly, ideally within 14 days of the transaction. This requested timeframe does not reduce any longer statutory period or legal remedy.
5.4 Service usage, interactions and video calls
Memberships provide access to specified platform features, not a guarantee of a particular interaction, response or relationship. If a purchased feature is unavailable, materially defective or not supplied as described, the user may have remedies under applicable consumer law even where some other features have been used. Refund decisions will not be based solely on whether a video call was initiated or how long it lasted.
5.5 Payment disputes
We encourage users to contact Lutisse support first so that billing issues can be investigated and resolved quickly. This does not restrict the right to contact a card issuer, bank, payment provider or competent authority or to exercise any lawful chargeback or dispute right.
Customer Support and Compliance: Monday–Saturday, 09:00–24:00 (Bucharest local time); Sunday closed.
Email: contact@lutisse.com | Telephone: +40 743 806 407
Operator: PYNEX WEB S.R.L. | Identification number: 51864001 | Registration: J2025037820003 | Bulevardul Ștefan cel Mare și Sfânt, no. 20, Iași, Romania.
For complete legal conditions, please see the Lutisse Terms & Conditions, User Guide and Privacy Policy, available from the website footer. In the event of any inconsistency, mandatory consumer protection law prevails.
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